Refund Policy

At Hawaii's Best, Delivered!, customer satisfaction is our top priority. Since we specialize in delivering the finest Hawaiian foods, we have tailored our refund policy to ensure you have a delightful and worry-free shopping experience with us.

Eligibility for Refund or Replacement

1. Perishable Goods:

  • Damaged Items: If your food items arrive damaged, please contact us within 48 hours of delivery.
  • Incorrect Items: If you receive the wrong item, notify us within 48 hours to arrange a replacement or refund.

Proof of Purchase: A receipt or order confirmation is required to process any refund or replacement requests

2. Non-Returnable Items: Due to health and safety regulations, we cannot accept returns of perishable food items for resale.

3. Proof of Purchase: A receipt or order confirmation is required to process any refund or replacement requests.

How to Initiate a Refund or Replacement

1. Contact Us:

Email: aloha@hawaii.delivery

    2. Provide Details:

    • Order Number
    • Item(s) in Question
    • Description of the Issue
    • Photographs (if applicable)

    3. Receive Confirmation: Our customer service team will review your request and get back to you with the next steps.

    Processing Your Refund or Replacement

    • Approval: Once your request is approved, we'll process your refund or send out a replacement promptly.
    • Refund Method: Refunds will be issued to your original method of payment.
    • Time Frame: Please allow 5-7 business days for refunds to reflect in your account after approval.
    • Replacement Shipping: Any replacement items will be shipped at no additional cost to you.

    Exceptions

    • Change of Mind: We cannot offer refunds or exchanges if you change your mind after receiving the product due to the perishable nature of food items.
    • Late Claims: Requests made after 48 hours of delivery may not be eligible for a refund or replacement.

    Quality Assurance
    We take great care to ensure that all our food products are fresh, authentic, and properly packaged for safe delivery. If you have any concerns about the quality or freshness of our products, please reach out to us immediately.

    Customer Satisfaction
    Your feedback is invaluable to us. If you're not completely satisfied with your purchase, please let us know, and we'll do our best to make it right.

    Contact Us

    If you have any questions or need assistance with your order, please don't hesitate to reach out:

    Hawaii's Best, Delivered!
    Email: aloha@hawaii.delivery